About the award

Giving a high quality professional service instils confidence in our communities and encourages involvement and engagement.

The winner will be a police officer or member of police staff who has consistently provided the highest levels of professionalism and customer care in their dealings with the public.

Award Criteria for panel short listing:

• This member of staff clearly demonstrates and promotes the force’s Quality of Service standards and commitments.
• The staff member clearly demonstrates high levels of customer care and service.
• They give the customer a professional and positive impression of themselves and the organisation, which regularly exceeds public expectations.
• Where appropriate they monitor and solve customer service problems and issues.
• They promote an environment of continuous improvement and learning.
• Evidence of commendations or letters of appreciation can be submitted if applicable.